Hi Phill,
Thank you for your feedback. I am sorry to hear you are not enjoying your new Pro-Wired Electronics as much as we would hope.
I can confirm that we do use CTS pots. These are contract manufactured by CTS for us, using a 'Low-Torque' design which allows for easier turning, and a longer wear life. CTS also offers a standard torque option, which may be what you are used to.
Best Regards,
Mathew