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Product Info & Custom Jobs

Will it Fit?

All of our products are designed to fit the brand and model they were designed for.

They may fit other models but we do not guarantee it, so we recommend you check our product support pages for layout guides, as well as info on hole sizes and compatible knobs etc.

Product Support

When will you have a Lefty version?

Our Telecaster and Jazz Bass products will currently work in a Lefty, though the controls will work in reverse.

Our other models will NOT fit.

We hope to build more lefty products soon, but we do not have a set date for this yet.
Can you do a custom?

We can not.

We are small team doing big things, and efficiency has become a huge part of making it happen.

Unfortunately we do not have the resources to do custom jobs, or even make small changes.

Please do let us know what products you would like to see in the future. It helps us determine what we will make next.
When will a product be back in stock?

We are constantly building fresh stock, and doing our best to keep products available. If something is not in stock, we should have more soon.

You can also check out our dealers, who have most of our products in stock, most of the time.

Authorized Dealers

Install Questions

What wires go where?

We supply a wiring diagram with every harness. Ensure you use the correct diagram for your product model.

You can also find these here

Product Support

Pickup wire color codes vary by manufacturer. We have a guide for most popular builders below. For others, check with your pickup builder.

Pickup Color Codes
I get buzzing / ground hum

Check that all metal parts including your bridge, strings and cavity shielding are grounded to the harness.

Check your wiring diagram to see where your grounding wires should go.

You can find your diagram here

Product Support

Shipping

Will you ship to me?

Check out our service pages for current shipping destinations

Service Center

For all other destinations, check out our dealer page

Authorized Dealers
Order Tracking

All orders with ObsidianWire are sent on a tracked shipping service.

You will be sent a shipping confirmation with tracking details. Please use this to track your order.

Please note that our estimated shipping timeframes are provided in good faith, but delays are outside of our control. If you are concerned about your package, please get in touch with us below.

Still got questions?

This is the best place to find help with general product questions, as well as install advice and help with ordering or shipping questions.

For custom product requests, or warranty returns, please find the correct form in the links beow